SMSF Core.

Refund & Cancellation Policy

SMSF Core Australia Pty Ltd (ACN 697 503 352)
Last updated: 9 July 2026

1. Overview

This policy explains how subscription cancellations and refunds work for SMSF Core. It sits alongside our Terms of Service. Nothing in this policy limits rights you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded.

2. Subscription plans

SMSF Core is offered on:

  • Monthly — billed each month.
  • Annual — billed once per year (a discounted rate equivalent to paying for ten months).

Prices are shown on our pricing page and processed by Stripe.

3. Cancelling your subscription

  • You can cancel at any time from your account or by emailing hello@smsfcore.com.
  • When you cancel, your subscription remains active until the end of the current billing period — you keep access until then.
  • After that period ends, the subscription does not renew and you are not charged again.
  • We do not charge a cancellation fee.

4. Refunds

We offer a 14-day refund window for first-time subscribers: if you are not satisfied, email us within 14 days of your first payment and we will refund that payment. After that window, fees are non-refundable except where required by law, and you keep access until the end of the paid period.

5. Your rights under the Australian Consumer Law

Regardless of the above, you may be entitled to a remedy (including a refund) under the ACL — for example, if the service is not provided with due care and skill, or is materially not as described. These rights cannot be excluded. If you believe an ACL right applies, contact us at hello@smsfcore.com.

6. Failed payments

If a renewal payment fails, we may retry the charge and notify you. If payment cannot be collected, we may suspend access until the account is brought up to date. We do not provide the paid service for periods that have not been paid for.

7. Price changes

We may change subscription prices for future billing periods. We will give reasonable notice. Price changes never apply to a period you have already paid for. If you do not accept a new price, you can cancel before the next renewal.

8. How to request a refund or cancel

Email hello@smsfcore.com from the address on your account, telling us what you would like to do. We will respond within a reasonable time and process any approved refund to your original payment method via Stripe.

9. Contact

SMSF Core Australia Pty Ltd (ACN 697 503 352)
Sydney, Australia
hello@smsfcore.com